Case Studies

With our teams combined experience in testing, Manthrasoft has built a repository of case studies for reference. The case studies represent our engagement with our customers - the real time challenges faced during project execution and our solutions that helped customers overcome obstacles to reach their business and quality goals


Manual Testing - Core Billing and Rating
About Customer

Integrated communications service provider in Malaysia. With extensive range and reach of their services create a rich customer experience for both consumers and businesses. They leverage on technology to innovate and offer mobile and fixed voice services, messaging, mobile Internet and wired and wireless broadband.

Application Environment

Client-server application in production for more than 5 years, developed using many proprietary/third part components. Had gone through many changes.

  • • Customer Centre - registration, enquiry, service, renewal, termination
  • • Multi Number Port In (MNP) -Prepaid and postpaid,
  • • Postpaid - SIMM & MISM (Consumer and corporate),Prepaid functionalities for consumer
  • • ISP - DPLC, IPLC,MPLS,VSAT- Corporate
  • • Single Line payphone - Consumer, Corporate, Single Line Corporate
  • • Machine to Machine Access Point Name (M2M APN)
Challenges/Pain Points
  • • 200+ change request in year, specific to the application
  • • Manual test cases were written in excel, word , no versioning and stored in shared folder
  • • Manual test cases were brief, needed prior experience and knowledge of application to execute
  • • Many CRs were bundled into one release and same functions affected multiple times.
Solution/Benefits Delivered
  • • Test Management Tools was introduced and complete test management framework was prepared
  • • Modulated and developed defect workflow for enterprise
  • • Standard test case format and customized report was developed
  • • Refined the test cases and elaborated with clear steps
  • • Created common manual test library to reduce preparation/maintenance by 20-30%

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Manual Testing - Customer Management Service System
About Customer

Integrated communications service provider in Malaysia. With extensive range and reach of their services create a rich customer experience for both consumers and businesses. They leverage on technology to innovate and offer mobile and fixed voice services, messaging, mobile Internet and wired and wireless broadband.

Application Environment

Portal for stores Staff, agents and store keepers. Integrated with core billing and rating system

  • • Case - Creation, serach, yank, accept, assign, flag, reject, move, close etc
  • • Perform operation - Service Bar, suspend, unbar, disconnect etc
  • • Add/delete Service component, create account
  • • Verification of PIN, User, SI Transfer, Swap SIM and MSIDN, account information
Challenges/Pain Points
  • • BAU Testing with 50+ change requests, per year
  • • Test cases were prepared in excel and stored in share folder, No versioning of test cases.
  • • Test cases were not in line with latest version and not all functionalities covered
  • • Test cases very brief and needed prior knowledge and application familiarity to execute
Solution/Benefits Delivered
  • • Included this into test management framework developed for the enterprise
  • • Refined all the existing test cases in line with the new version of the application
  • • Segregated test cases into regression, sanity test cases and related test cases
  • • Added test cases for the new functionalities from the application.

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