Address Singapore, Malaysia, UAE & India
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Empowering Customers Through a Digitized Prepaid Billing Application

The case study focuses on the redevelopment and performance testing of a prepaid billing application designed to empower customers with greater control over their energy consumption and spending. As part of a digitization initiative, the solution includes both a web portal and a native mobile application, featuring enhanced user experiences and robust performance capabilities. Key deliverables included:

Challenges

Observations and Resolutions

Quantitative Results

Qualitative Results

Key Learnings

The redevelopment of the prepaid billing application successfully empowered customers with digitized control over their energy usage and expenses. Rigorous performance testing ensured the application’s stability and scalability across its web and mobile platforms, even under high concurrent user loads. By adopting a phased rollout strategy and iterative testing cycles, the project delivered a robust, user-friendly solution, aligning with the goals of the digitization initiative.

Malaysia

Singapore

India

United Arab Emirates

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