Manthrasoft framework or approach that defines the terms of collaboration between a Manthrasoft and its customers. Framework outlines how the partnership operates, including project scope, pricing, timelines, resource allocation, and overall responsibilities. Choosing the right engagement model is crucial as it impacts project efficiency, budget, and the relationship between the client and Manthrasoft.
An effective engagement model fosters transparency, aligns expectations, and ensures successful project outcomes. While we have provided different engagement model, we are open to mutually agree up other engagement model to achieve business goals. We offer services,
Onsite
Offsite
Offshore/Remote
Hybrid- Onsite/Offshore
Key Aspects of an Engagement Model
Scope of Work
Clearly defines the project's boundaries, deliverables, and expectations. Documented in contract, Test Strategy, test plan and test/project closure
Resource Allocation
Determines how and where resources (e.g., developers, designers, testers) are deployed. Documented in contract, Test Strategy, test plan. While our test plan clearly defines the roles and responsibilities of customer and Manthrasoft, also of every Manthrasoft team member.
Pricing Structure
Specifies how the client will be billed (e.g., fixed price, hourly rate, etc.), Documented in contract or other document as per customer process.
Flexibility
Addresses how adaptable the model is to changes in requirements or scope. This is addressed at high-level in our test strategy and in detailed in test plan. There are other templates, forms and checklists that manage the complete change management process.
Control and Involvement
Dictates the level of the client's involvement in decision-making and monitoring. Alos list down the documents that requires client, review and feedback. This is covered in the contract, at high-level in our test strategy and in detailed in test plan
Suitable Engagement Models
Fixed Price
Feature
The project scope, features, and deliverables are clearly outlined before the project begins.
Commitment to specific timeline for project delivery
Total project cost is agreed upon in advance, regardless of the actual of project closure
Payments may be milestone-based (e.g., 20% upfront, 40% upon 70% project deliverables completion, and 30% after project closure).
Advantage to Customer
Aware about cost of the project from the outset, helps in budget planning.
Simpler Contract Management, as most terms are fixed at the beginning.
Accountability is defined to deliver efficiently to meet the fixed budget, payment milestone and pre-defined timeline.
Risk mitigation, we take the risk of managing resources, deadlines, and unforeseen challenges.
Managed Services
Feature
Focus is on achieving predefined outcomes and agreed timelines
Ideal for continuous management and support, where requirement are evolving and changing
Mutually agreed SLAs specify performance standards, response times, resolution times
Predictable Costs, subscription model with recurring payments, providing predictable budgeting for the client.
Regular Performance Reviews to ensure the services is meeting expectations and SLAs.
Advantage to Customer
Focus on their core business functions while outsourcing non-core but critical operations
Gain access to a team of specialists with expertise in specific areas.
Scalability, Services can be scaled up or down based on changing business needs.
Cost Efficiency, eliminates the need for in-house team, reducing operational costs.
Customization, get tailored services to meet the specific needs, while adhering to industry best practices.
Dedicated Team
Feature
Exclusivity, team of professionals works exclusively, as an extension of their in-house client team.
Flexibility, scale the team up or down as per changing project requirements
Cost-Effectiveness, avoids overhead costs associated of hiring& maintaining an in-house team.
Advantage to Customer
Full control over task allocation, priorities, and overall team management
Direct access to the team ensures quick resolution of issues and alignment with project goals
Transparency, Costs, workflows, and team performance are transparent, often supported by regular reports and direct communication.
Tap into skilled professionals from different regions
Time and Material
Feature
Focus on Quality, encourages the team to focus on delivering the best possible solution without the constraints of a fixed budget (provided customer internally has well defined process)
Flexibility, scale the team up or down as per as business needs with agreed minimum duration
Monthly billing – Based on the number of team members involved at agreed rate. Monthly timesheet submission
Requires active involvement from the client, including regular feedback, approvals, and decision-making
Advantage to Customer
Full control over task allocation, priorities, and overall team management
Direct access to the team ensures quick resolution of issues and alignment with project goals
Transparency, Costs, and team performance are transparent, with regular reports and direct communication.
Tap into skilled professionals from different regions
Malaysia
Manthra Software Services Sdn Bhd Unit 20-01, The Vertical A, Avenue 3, Bangsar South, No 8, Jalan Kerinchi, Kuala Lumpur 59200