Address Singapore, Malaysia, UAE & India
lang Language Title

Establishing a Testing Centre of Excellence for a Leading Bank

Executive Summary

Background

Client

A top-tier national bank with a diverse portfolio of financial services.

Industry

  • Banking and Financial Services.

Project Objective

Key Stakeholders

IT department, QA managers, business analysts, and software development teams.

Challenges

process (3)

Fragmented Testing Processes

Testing was inconsistent across projects, leading to duplicated efforts and gaps in quality. Testing mostly done by development vendor only UAT done in Bank

method

Delinked Testing Process

Testing process not linked to PMO, Development process

vendor

Vendor Drive Development Model

Vendor proposed model Waterfall, Agile, Hybrid followed with no explicit test process of each model

documentation

No Testing Tools and Test Labs

Used Excel and word documents

stackreview

Resource Constraints

Lack of a centralized test lab and standardized tools hindered efficiency.

workflow

Scalability Issues

Existing processes struggled to handle increased testing demands for new digital initiatives.

Solution Approach

Testing Methodology

Automation Testing

Test Lab Setup

Performance Testing

Manual Testing

Execution

Quantitative Results

Qualitative Results

Key Learnings and Best Practices

evaluation

Start Small

Piloting with a smaller project helped refine the TCoE approach.

devops

Invest in Training

Continuous upskilling of team members ensured smooth adoption of new tools and practices.

testing (2)

Monitor Continuously

Regular feedback loops were crucial for sustaining TCoE effectiveness.

The establishment of the TCoE transformed the bank’s testing processes, enabling them to meet the demands of modern banking systems effectively. This initiative not only enhanced operational efficiency but also fortified the bank’s commitment to delivering exceptional customer experiences.

Malaysia

Singapore

India

United Arab Emirates

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