Background
The telecom company faced significant challenges with its manual testing processes, which were unable to cope with the scale and pace of change requests. The critical systems involved included:
- Customer Management Service System
- Online Store and Billing System
- Mobile Apps and Front-End Portals
- Backend Provisioning Systems
- Intelligent Network and Policy Control Systems
- Public Land Mobile Network (PLMN)
Background
- Efficiently handle 200+ change requests per year while maintaining service quality.
- Streamline and enhance testing processes to manage the increasing project scope.
- Reduce overall operational costs as per management directives.
- Transition from manual test case execution and spreadsheet-based test management to a centralized, automated testing approach.
Challenges
Resource Bottleneck
Despite outsourcing testing to a large team, the growing number of change requests and high-volume regression testing overwhelmed the team.
Manual Testing Dependencies
Over 600 regression test cases had to be executed manually, leading to delays and human errors.
Inefficient Tools and Processes
Test cases were stored in Excel sheets, making tracking & version control.
Limited tools were used for defect tracking, resulting in miscommunication and delays.
Cost Pressures
Management directives required a reduction in testing costs while improving efficiency and quality.
Complex Ecosystem
Integrating systems like Intelligent Networks, Online Charging, Policy and Charging Rules Function (PCRF), and Call Detail Records (CDR) added layers of complexity.
Proposed Solution
To overcome these challenges, the following strategies were implemented:
Test Management System
- Replaced Excel-based tracking with a centralized Test Management Tool.
- Standardized test case management, defect tracking, and reporting processes.
Automation Testing
- Automated 80% of regression test cases & centralized execution from test management tool.
- Developed reusable automation scripts to address change requests and project-specific requirements.
Mobile Automation Testing
- Automated testing for mobile applications, different OS/devices, including native apps, customer-facing portals and tablet interfaces.
- Conducted cross-platform testing to ensure consistency across devices.
System Integration Testing
- Built automated workflows to test end-to-end integrations across critical systems, such as Intelligent Networks, Online Charging Systems, and Provisioning Proxy.
Vendor Optimization
- Streamlined outsourced testing processes by clearly defining SLAs and KPIs.
- Established a balance between manual and automated tasks to optimize vendor resources.
Quantitative Results
- Efficiency Gains
- Enabled faster deployment cycles and reduced project delays.
- Enabled faster deployment cycles and reduced project delays.
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Cost Savings
Achieved a 40% reduction in testing costs due to automation and process optimizations.
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Productivity Improvement
Increased the ability to handle 200+ change requests per year without additional resources.
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Defect Reduction
Reduced defects in production by 60% due to enhanced test coverage and consistency.
Qualitative Results
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Improved Collaboration
Centralized tools and processes improved communication between internal teams and vendors.
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Enhanced Test Accuracy
Automation minimized human errors and provided consistent test execution
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Scalability
Automation frameworks enabled the company to scale testing efforts for future projects without significant overhead.
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Customer Satisfaction
Faster deployment of change requests and improved system stability led to better customer experiences.
By implementing centralized test management and automation testing, the telecom company achieved significant efficiency gains, cost savings, and improved service quality. This transformation enabled the company to handle increasing change requests and scale its operations while delivering a better customer experience.
Malaysia
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Manthra Software Services Sdn Bhd
Unit 20-01, The Vertical A,
Avenue 3, Bangsar South,
No 8, Jalan Kerinchi,
Kuala Lumpur 59200 - +603-22420419
- +60 162651681
Singapore
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Manthra Software Services Pte Ltd
60 Paya Lebar Road,
#13-12 Paya Lebar Square,
Singapore 409051 - +65 9457 2314
- +65 9457 2314
India
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Manthrasoft Quality Services Private Limited
(CIN: U62099TN2023PTC161227)
Plot No.1/1a, Ur Nagar Extn,
Anna Nagar, West Extn, Padi,
Chennai-600050 - +91 6380 711 660
- +91 6380 711 660
United Arab Emirates
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Manthrasoft Services Private Limited
Building A1, Dubai Digital Park,
Dubai Silicon Oasis, Dubai,
United Arab Emirates - + 971 4 228 52 85
