Background
The project involved replacing the core insurance system and streamlining business-as-usual (BAU) processes. The scope of testing included manual testing, automation testing, and performance testing across critical application modules and product types.
Applications and Modules Involved
Core Modules
- Product Setup
- New Business
- Policy Servicing
- Agency Management
- Claims
- Collections and Payments
- Accounting
- Reinsurance
Products
- General Insurance
- Personal: Private Motor, Home, Health, Travel, Fire
- Commercial: Fleet Motor, Goods in Transit, Construction
- Life Insurance
- Unit-Linked
- Universal Life
- Medical Life
Business Objectives
Address 40% customization in the core application to ensure functionality aligns with specific business requirements.
Implement a phased approach for product migration, testing all critical products with 100% coverage.
Test data migration workflows, validating policies with varying statuses for complete process flows
Validate all batch jobs and reports for both functionality and performance
Ensure application stability to support concurrent access by 500+ users across multiple branches.
Challenges
Proposed Solution
To address the challenges, the following strategies were implemented:
Comprehensive Manual Testing
- Designed test cases to validate all customized business processes and workflows.
- Conducted full coverage testing for each migrated product phase.
Automation Testing
- Automated repetitive test cases using tools like Selenium and UFT to ensure consistency and reduce execution time.
- Focused on regression testing to handle frequent updates during phased migration.
Data Migration Testing
- Developed specific scenarios for policies with varied statuses.
- Verified end-to-end data flow for migrated policies across modules.
Performance Testing
- Simulated 500+ concurrent users using JMeter and LoadRunner to validate system performance and scalability.
- Addressed bottlenecks to ensure optimal response times.
Batch Jobs and Reports Validation
- Tested all scheduled jobs for accurate execution and data processing.
- Validated the accuracy and timeliness of all generated reports.
Quantitative Results
-
Enhanced Test Coverage:
Achieved 98% test coverage for critical product lines and business workflows.
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Performance Benchmarks Met:
Supported 500+ concurrent users with consistent response times under 3 seconds.
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Reduction in Defects:
Reduced critical defects in production by 70% compared to the previous system.
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Time Savings:
Automation reduced regression testing efforts by 60%, accelerating project timelines.
Qualitative Results
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Improved Business Confidence:
Comprehensive testing ensured that all business-critical functionalities were delivered without disruptions.
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Scalability for Future Enhancements:
Automated testing frameworks enabled easier adaptation for future updates or migrations.
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Seamless User Experience:
Optimized performance and minimal downtime ensured smooth application access across branches.
Key Learnings
The comprehensive testing approach ensured a smooth transition to the new insurance core system, meeting all business objectives with reduced defects, enhanced performance, and improved efficiency. This structured and phased strategy provided a scalable framework for future product migrations and updates.
Malaysia
-
Manthra Software Services Sdn Bhd
Unit 20-01, The Vertical A,
Avenue 3, Bangsar South,
No 8, Jalan Kerinchi,
Kuala Lumpur 59200 - +603-22420419
- +60 162651681
Singapore
-
Manthra Software Services Pte Ltd
60 Paya Lebar Road,
#13-12 Paya Lebar Square,
Singapore 409051 - +65 9457 2314
- +65 9457 2314
India
-
Manthrasoft Quality Services Private Limited
(CIN: U62099TN2023PTC161227)
Plot No.1/1a, Ur Nagar Extn,
Anna Nagar, West Extn, Padi,
Chennai-600050 - +91 6380 711 660
- +91 6380 711 660
United Arab Emirates
-
Manthrasoft Services Private Limited
Building A1, Dubai Digital Park,
Dubai Silicon Oasis, Dubai,
United Arab Emirates - + 971 4 228 52 85
